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Payment Policy

General

We in Shopnova.in have a safe, secured payment options for all your financial transactions with our website.

Modes of Payment

Debit Card, Credit Card ( Visa & Master Cards ), Internet Banking, Cash on Delivery, Demand Drafts and payment by Cheques are accepted in our website. EMI option is available for select products in our website.

No Hidden Charges

Price mentioned in the final checkout page is final and inclusive of all charges. No additional charges are payable.

Delivery Charges

Delivery charge of Rs.50 is payable on purchase value upto Rs.399. No delivery charge is levied on purchase value of Rs.400 and above.

Cash on Delivery

Cash on Delivery – COD is an option available for our Customers wherein you can pay the payment by cash at the time of actual delivery of the product to you. This facility is available for some selective centres only to start with. Payments under this option is to be made by cash only. No other form of payment is accepted other than cash. Value of cash payment restrictions apply as per prevailing laws in this regard.

Payment under COD option

Prior to opting for COD option please ensure that the facility is available for your Centre. Select the COD option for payment in payment page and complete your order. Make the payment by cash at the time of actual delivery of the product to you. You would be required to give a valid mobile number for the order. We will make a call to verify order and only after the verification is made your oder will be processed further.

Safety in using Debit/Credit Cards in our Website

You can make the payment through Debit Card / Credit Card ( Visa & Master Cards ). You will be required to enter your Card details and you will be redirected to the respective Bank's page for making the secured online payment. All financial transactions, Card payments through our Shopnova.in are highly secure and we do these transactions through trusted payment gateway operations. Transactions are processed using SSL data encryption for ensuring the safety of the data against any misuse. We do not store your Credit / Debit Card details on our servers.

Steps to prevent Card fraud

The system is in place for monitoring transactions continiously and for detecting any suspicious activity through our payment partners. In the interest of ensuring a safe and secure online payment transactions at times customers may be asked to provide ID documents in selective cases. We apologise for any inconvenience in such cases. Please do bear with us.

3D secured Password for Cards

The 3D Secure Password provides for an additional level of security through identity verification while making all online transactions. This new technology VBV ( Verified by VISA ) and MSC ( Master Card Secure Code ) services provides that extra level of authentications for online transactions to prevent any misuse of cards.

Getting 3D Password for your Cards

Please visit your respective Bank's website for getting a 3D password for your Cards.

Payment through Internet Banking

You can make the payment via Internet Banking. You will be redirected to the respective Bank's website for making the secured online payment.

Issues resolution

Plelase write to us at [email protected] with all details of the transactions like Bank Name, Transaction Reference Number from your bank, Date, Time and Mode of transaction and details of the error messages received, Name on card, your contact number and any other details considered relevant.

Reimbursement of Courier Charges on Return

On return of the product, the re-shipping charges incurred by you will be reimbursed against the Courier receipt.

Payment by DD/Cheque

You may make the payment by Demand Draft / Cheque. Please send your remittances via DD / Cheque to our address.

Shopnova.in
New No. 4, Old No. 32/1, Postal Colony 2nd Street,
West Mambalam, Chennai - 600033 Tamil Nadu India
Tel: +91 9962486000
+91 9962586000
Email: [email protected]

On realisation of the amount into our account your order will be processed. The DD / Cheque should be payable in the name of “ Shopnova.in “. Demand Draft / Cheque should be payable at Chennai.

Order confirmation via mail

After your completing the order in our website, we will send a confirmation email to you.

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