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Refund Policy

General

While every effort will be made at our end for the replacement of a brand new prodcut it always depends on the availability of that particular product from the suppliers at that time. In such cases where the product is not available we will refund the amount in full to you.

Refund for non-available Products

While we make every effort to fulfill the delivery of the order you place with us, in a rare case either due to the non-availability of stocks with our supplying partners or products that just became out of market we would not be able to fullfill the order. In such cases we will refund the amount in full to you.

Refund Process

Once the product is received back in it's original condition sent, we will initiate the refund process. Refund will be done in the same mode of payment as we received the payment from you.

Mode of Refund

The refund will be made to you in the same mode of payment the order was placed.

Refund process time

Once the refund is confirmed by us we will send an email to you confirming our initiation of the refund process. Normal turn around time for refunds is 7 to 21 working days maximum. The turn around time for refund depends on the time taken by any third party involved in that process like Banks, Payment gateways etc. In cases of any undue delay if any please write to us.

Tracking Refund

You can track your payment refund status in our website by logging into your account at https://secure.shopnova.in/customer/account/ or if you have not registered you can check at this link https://secure.shopnova.in/sales/guest/form/.

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