Shopnova.in website is undergoing a major revamp. We will be live soon with much improved Shopnova 2.0.

Toll-Free Customer Support 24/7

Search Site

Returns Policy

General

We have a simple, hassle free return policy wherein customers can return the product received within 48 hours of receiving the product subject to the terms and conditions stipulated herein below.

Types of Returns

Product not received in good condition or product received in defective or damaged conditions.

Damaged/Tampered delivery

For products received not in good condition or package received is tampered or damaged replacement of that product is made subject to the availability of that product at that time.

Return solutions

Replacement is subject to the availability of that product with the suppliers at that time. In case of non-availability of the product refund in full will be made.

Important

The product is to be returned by the customer in it's original – unused condition. The product is to be returned with all it's original packaging, price tags, labels, box, and other accessory items if any. Invoice is also to be returned after retaining a copy for their record.

Return Restrictions

We will not be in a position to entertain any request for returns if such return request is made to us after stipulated time frame of 48 hours of your receiving the product. In such cases returns are not possible. For products falling under categories (Gadgets, Mobile Phones, Computers, Laptops, Tablets, Cameras, etc.) the products cannot be returned for reasons other than either defective or damaged on arrival. However if any other manufacturing defect or damage is noticed after the stipulated time frame of 48 hours, we need a DOA ( Dead on Arrival ) Certificate from the authorized service centre. Such certificates are to be obtained from the respective Brand's authorized service centre only. We could process the replacement/refund process only in cases where the return is accompanied with the DOA certificate as mentioned above.

Return is not possible for defectiveness that are covered under warranty clauses of the manufacturers.

Return is not possible in cases where the product is damaged due to its use or consumption or wrong installation and not in the same condition as received.

Products returned with tampered or missing serial numbers or identification.

Products returned without original packing, labels, box, tags, Invoice and other relevant accessories of that product.

Any damage or defect which is not covered under the warranty clauses of the manufacturer.

Return Packing

For all returns please ensure a safe and secured packing of the product and its shipping through reliable courier services to guard against any possible damages during transit.

Return Process

Returns are simple and easy. For all eligible returns please request your return through email at [email protected] or call us at +91 9962586000 within 48 hours of your receiving the product. We will ensure the replacement of the product to you subject to its availability at that time. In case of non-availability of the product we will ensure the full refund to you. The refund will be made to you in the same mode of payment the order was placed.

Return Process is as follows

a) Please check the return eligibility of the product as per our Return policy. b) For all eligible return raise your return request through email at [email protected] or call us at +91 9962586000 within 48 hours of your receiving the product. c) Repack the items with its all original packing, price tags, lables, box, Invoice and ensure its re- shipping to us through popular and reliable courier service as stated above. d) Retain the original courier receipt for claiming re-shipping charges. Send the scanned copy of the courier receipt through email to us. e) On receipt of the product in its original condition we will initiate the process of replacement or refund as stated above f) Replacement is made subject to the availability of the product from the respective supplier or g) Refund is made to you in full including the re-shipping charges.

Tracking Return

You can track your returns status in our website by logging into your account at https://secure.shopnova.in/customer/account/ or if you have not registered you can check at this link https://secure.shopnova.in/sales/guest/form/.

Cancellations

Cancellation is possible till the time the product is shipped from our end. i.e a) at the first stage before its shipping. In all such cases the restocking fee of 10% on order value will be charged. Once we initiate the shipping of your order the cancellation of an order is not possible. To know whether the prouduct is shipped or not you can check it through the order tracking in our website as detailed above. You would also receive a notification once your order ships. Please note that there could a delay between actual shipping and the order status update at the website/email notification. In such cases please call us to know the immediate shippment status of the order.

Back to top